Arco Phuket Town

Staff excelllent very helpful Hotel was nice and the location

Breakfast was really good - simple choices from a la carte menu but delicious. Our favourite were the poached eggs with salmon & avocado and pancakes for my daughter! In particular would like to mention Aom who was on duty at breakfast - she was so lovely & attentive. Reception staff also very helpful to guide you in the right direction from locations, recommendations to what is happening around the area. Our daughter was unwell one of the nights (maybe sunstroke?) and thanks to the night team and night housekeeping who helped us clean up the mess in an efficient and caring manner around 2am! They were amazing! On our 2nd day at the hotel we were given a complimentary snack goodies bag for the beach - it was so sweet! We had also planned a day trip on speedboat to visit the islands of Phi Phi etc and it got delayed by a day due to our daughter being unwell. However, as our daughter was better the next day we carried on. The hotel gave us a complimentary goody bag (again!) with snacks and a few medical items to help my daughter (so caring) and allowed us to use their hotel pool towels (on condition we return them to the hotel at the end of the day, of course!). We also got a very thoughtful note from the Manager Tom which we appreciated and a lovely message from housekeeping Pla and Kab on our last day! As much as the hotel aesthetics are amazing and indeed as instagram worthy as the other reviews mentioned, the winning point for Arco hotel is their amazing staff and team! They made us feel welcome without being too much in our face and we could feel the Thai hospitality with a modern twist. Location - we were happy with as it was walking distance into the heart of Old Phuket town with lovely quaint shops, restaurants & trendy cafes and plenty of massage parlours -Decare was a good find!

Hotel is in a quiet area and about 10 min walk to Phuket Old Town. Hotel was very clean in all areas, room was a decent size with a balcony! Bed & pillows were very comfy! Breakfast was lovely, you chose what you wanted from the menu, there was also fresh juice, fruit & pastries. Pool was nice, there are only 2 sunbeds by the pools edge as well as a large covered area to sit and the other sun beds are down some steps to a lower level! We ordered a breakfast box when we left as we left early, this consisted of a sandwich or baguette with ham, bacon, egg and cheese, with fresh fruit & juice and was lovely! As we checked out we were given a luggage label with our initials printed on - such a lovely gesture!

If you're visiting Phuket, let this be the only hotel you consider. We’re so sad to be leaving! From the moment we arrived, the Arco team, especially Bam, went above and beyond to make us feel welcomed and truly special. On Day 1, we were greeted with a refreshing drink upon check-in. Later that evening, we returned to find a romantic surprise: a candlelit setup with rose petals and bath oil ready for us to enjoy. On Day 2, the team surprised my partner with a beautifully arranged birthday gesture including flowers, a cake, towel art and a note even though his birthday was technically the next day. On Day 3, at check-out, we were gifted a personalised luggage tag engraved with our initials. Such a thoughtful and memorable keepsake. These are not your standard hotel experiences. I’ve never even wanted to use hotel bathtubs until this trip, but Arco’s cleanliness and attention to detail changed that. Bam, who kindly gave us a full tour of the facilities, even took off her shoes before entering our room. She explained everything so carefully and assured us she was just a phone call away for any requests. The walls are soundproof, and you can also request a flatter pillow. The hotel was spotless. Our sheets and towels were refreshed daily without asking, which is a dream for clean freaks like us! I usually wear slides, but I actually felt comfortable walking barefoot in our room. Arco has also taken the initiative to create their own shampoos, shower gels and hand soaps. Their Jasmine Rice scented ones were incredible! We’re leaving with full hearts and wonderful memories. Thank you, Arco team!

This hotel is truly underrated! It has a fantastic location, just a 5-minute walk from the heart of the old town and popular local restaurants. The hotel concept is both modern and stylish. Helpful staffs. My room was clean and tidy, featuring a comfortable bed, a flat-screen smart TV, a large bathtub, high-quality in-house brand amenities, and complimentary Starbucks coffee capsules, along with four bottles of water! They also serve breakfast options until 1 PM, which I tried after checking out, and I must say, they were delicious! Overall, the experience offers excellent value for money. I will definitely return on my next visit to Phuket, and I plan to use the hotel souvenir on my future trips as well!